Customer Support FAQs
How soon will my order ship?
Whenever possible, all orders ship next business day of when order was received.
Shipping options include Ground (3-5 business days), 2-Day and Overnight for all US orders.
Orders shipping outside of the US are shipped Standard-3-7 business days, WW Saver- 2-3 business days or US Express Mail- 3-7 business days.
If I place my order today, will it be possible for me to receive it tomorrow?
While Overnight options are available, we cannot always guarantee the ability to ship the same day. We recommend that you place your order at least 3 business days in advance in order to avoid any delays in receiving it in a timely manner without incurring extra shipping fees.
What is NuSmile’s Warranty and Return Policy?
NuSmile honors a 100% Replacement Guarantee on returned, fractured crowns. We warranty all NuSmile ZR and Signature Crowns against manufacturing defects, however, please be aware that fracture may occur when seated with excessive force. We will gladly provide a complete refund or credit for any unused, restockable product returned within 30 days. Beyond 30 days, unused crowns may be returned for account credit or size exchanges only, and subject to a restocking fee. We cannot accept any returned crowns shipped in any type of envelope.
I am a dentist outside of the US or Canada and want to place an order? Can I buy direct from NuSmile?
NuSmile has a network of distributors located around the world. Contact information is available on the Customer Support / International Customers page of this website. If you are in a country where NuSmile does not have a distributor, please contact a NuSmile distributor in a country near you, or contact NuSmile's International Customer Service Representative at firstname.lastname@example.org
What are your Billing Policies?
An account may be established for registered doctors practicing in the United States. The credit limit on accounts is $1500. Itemized invoices are sent with orders and are due on or before the end of the month, credit cards are accepted and may be kept on file in our secure webstore. A monthly interest charge of 0.5% will be added to all account balances over 30 days. All orders shipping outside the US must be paid by credit card or bank draft prior to the order shipping.